|
|
|
|
 Printer
Friendly Version
|
| RISK CONTROL BULLETIN |
|
|
| Visitor Accident Handling Guidelines |
|
|
Prompt and professional response to a visitor injury is essential to ensure that: 1) the visitor receives appropriate attention and care, 2) the situation is properly evaluated and stabilized until either the ambulance arrives and takes over, s/he can be given first aid, or until the visitor refuses care. Regardless of which scenario develops and which personnel are involved, there are a number of do's and don'ts while attending to an injured visitor's needs. Among them:
• Don't accept or even suggest fault for the accident.
• Don't make any promises about anything.
• Don't make payment or say his/her medical bills will be paid.
• Don't give any information about your insurance coverage.
• Don't recommend any medical facility unless told to do so.
• Don't reflect an attitude of boredom or nuisance or impatience.
• Don't argue or patronizingly agree with any disagreeable statement by the injured person.
• Don't leave the visitor unattended before qualified help arrives or the visitor opts to leave on
his/her own.
• Don't fail to observe and record any significant circumstances or facts.
• Don't hesitate to correct any hazardous situation (i.e., wet spot) as soon as reasonable
after attending to the person.
• Do give respect and appropriate attention to the injured person.
• Do assist within the local system of obtaining and recording the relevant information about
the accident on the Visitor Accident Report form being used.
• Do contact management, security, or other designated personnel so that a visitor accident
investigation can be completed and warranted controls/remedies can be made without
necessary delay.
• Do ask the person what he/she believes happened and record such in his/her own words if
at all possible.
• Do note any observable circumstances that differ from, or reflect in any way on, what the
person is claiming.
• Do note if the person is noticeably upset or actually complaining about the cause of
his/her accident.
• Do give respect to any complaint. If warranted, offer to "check with the insurer" and get
back to them "after talking with a knowledgeable person." If necessary, give them your
insurance carrier's claims telephone number.
Sample Visitor Accident Report
|
|
|
 |
|
|
